Shipping policy

 Shipping & Processing

Skincare, Body & Hair

These products are fulfilled from our partner facility in North Carolina and ship via UPS.

  • Orders are processed Monday–Friday, excluding holidays.
  • Most orders ship within 2–5 business days.
  • Once your order ships, you’ll receive an email with tracking information.
  • Standard delivery is typically 3–7 business days after shipment.
  • Shipping starts at $7.99 with free shipping on all orders $50+ 

During holidays, promotions, or unusually high order volume, processing may take longer.

International Orders & Import Duties

For orders shipped to the United Kingdom and other international destinations, import duties, customs charges, and taxes may be assessed by local authorities upon delivery.

These charges are the responsibility of the recipient and are not collected or controlled by Glóavia.

We ship DAP (Delivered At Place), meaning duties are determined and collected by your local customs office at the point of delivery. We recommend checking your country’s import thresholds before ordering.

International orders: please allow up to 11 business days for delivery after fulfillment/shipment, depending on destination.

MAINLAND DELIVERY ONLY

European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Other European destinations:
Norway, Switzerland

United Kingdom:
England, Scotland, Wales, Northern Ireland.

United States:
Mainland U.S. addresses.

Please note: Islands and offshore territories are not currently supported. UK, Switzerland, and Norway import duties may apply upon delivery.

Tracking Hasn’t Updated?

A tracking number can be created before the carrier’s first scan appears. This does not necessarily mean your package is lost.

If your tracking has not updated for an extended period or appears to be stalled, email us at hello@gloavia.com and we’ll help determine the next step.

My Package Says Delivered, But I Don’t Have It

First, check around your delivery location and with household members or neighbors. Occasionally, a carrier scan can appear before a package is actually located.

If you still can’t find it, contact us at hello@gloavia.com and we’ll help you determine what to do next.

Order Changes & Cancellations

Orders can move into processing quickly, so changes or cancellations cannot be guaranteed after an order is placed.

If you need to make a change or cancel an order, contact us as soon as possible at:

hello@gloavia.com

We’ll do our best to help before the order ships.

Weekends & Holidays

Orders placed on weekends or holidays begin processing on the next business day.

Our Commitment

We believe luxury should include clarity.

We’ll always tell you where your order is coming from, how it ships, what to expect, and how to reach us if something doesn’t go as planned.

No surprises. No runaround. Just clear information and real help.