Shipping policy

 Shipping & Processing

Free shipping is included on every Glóavia order.

Because our products are fulfilled from different locations, Skincare, Body & Hair and Home Rituals ship separately. If your order contains products from both, you may receive more than one package.

Skincare, Body & Hair

These products are fulfilled from our partner facility in North Carolina and ship via UPS.

  • Orders are processed Monday–Friday, excluding holidays.
  • Most orders ship within 2–5 business days.
  • Once your order ships, you’ll receive an email with tracking information.
  • Standard delivery is typically 3–7 business days after shipment.

During holidays, promotions, or unusually high order volume, processing may take longer.

Home Rituals

Home Rituals are fulfilled separately from West Virginia and ship via USPS.

  • Orders are processed Monday–Friday, excluding holidays.
  • Most orders ship within 2–5 business days.
  • Once your order ships, you’ll receive an email with USPS tracking information.
  • Delivery times vary by destination and carrier conditions.

If your order contains both Home Rituals and Skincare, Body or Hair products, they will ship separately and may arrive on different days.

International Shipping

Glóavia currently ships within the United States only.

Tracking Hasn’t Updated?

A tracking number can be created before the carrier’s first scan appears. This does not necessarily mean your package is lost.

If your tracking has not updated for an extended period or appears to be stalled, email us at hello@gloavia.com and we’ll help determine the next step.

My Package Says Delivered, But I Don’t Have It

First, check around your delivery location and with household members or neighbors. Occasionally, a carrier scan can appear before a package is actually located.

If you still can’t find it, contact us at hello@gloavia.com and we’ll help you determine what to do next.

Order Changes & Cancellations

Orders can move into processing quickly, so changes or cancellations cannot be guaranteed after an order is placed.

If you need to make a change or cancel an order, contact us as soon as possible at:

hello@gloavia.com

We’ll do our best to help before the order ships.

Weekends & Holidays

Orders placed on weekends or holidays begin processing on the next business day.

Our Commitment

We believe luxury should include clarity.

We’ll always tell you where your order is coming from, how it ships, what to expect, and how to reach us if something doesn’t go as planned.

No surprises. No runaround. Just clear information and real help.