Refund policy
Returns & Refunds
We want you to feel confident when you order from Glóavia. Our products are made to be enjoyed, but we also understand that sometimes something doesn’t work out.
Change-of-Mind Returns
You have 14 days after receiving your order to request a return.
To qualify for a standard return, the product must be:
- Unopened
- Unused
- In its original packaging
- In the same condition in which you received it
Home Rituals
Our Home Rituals are heat sealed for freshness and protection.
Because the sealed packaging must be torn open to access the wax melts, opened or used Home Rituals are not eligible for a change-of-mind return or refund.
If you simply don’t like the scent after opening the package, we cannot accept the product back because it can no longer be resold as new.
How to Request a Return
Email hello@gloavia.com within 14 days of receiving your order.
We’ll provide a Return Authorization (RMA) and return instructions.
Please do not send a return before receiving an RMA. Unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at hello@gloavia.com.
We’ll review the situation and work with you on an appropriate resolution.
Please include your order number and, when possible, photos of the issue. If you no longer have the damaged product or cannot provide a photo, contact us anyway. We’ll review the circumstances and determine the best way to help.
Product Reactions
If your skin reacts unexpectedly to a Glóavia skincare product, stop using the product and contact us at hello@gloavia.com.
Product reactions are handled separately from standard change-of-mind returns. Please tell us which product you used, when you began using it, and what you experienced so we can help determine the appropriate next step.
Refunds
Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or credit card provider may require additional time to post the refund to your account.
If you have not received your refund within 15 business days after we approve it, please contact us at hello@gloavia.com.
Questions?
If you’re unsure whether your situation qualifies for a return or requires a different resolution, ask us before sending anything back.
Email hello@gloavia.com and we’ll help.
We’d rather have you ask than guess.