FAQ

Frequently Asked Questions

Straight answers about Glóavia, our products, your order, and what to expect.

Still have a question? Contact Customer Care. We’re happy to help.

ABOUT GLÓAVIA

What is Glóavia?

Glóavia is a premium clean-luxury beauty brand built around effective formulas, thoughtful ingredients, and a simpler approach to skincare.

We believe premium skincare should feel luxurious without being complicated and transparency should extend beyond the bottle.

Where are Glóavia products made?

Our skincare is formulated and manufactured in the EU under European cosmetic regulations.

Are Glóavia products vegan and cruelty-free?

Yes. Glóavia products are vegan and cruelty-free and are never tested on animals.

Are Glóavia products certified?

Our certified formulas carry COSMOS/Ecocert certification where indicated on the product.

What skin types are Glóavia products for?

Our collection includes products designed for different skin needs, including dry, oily, combination, and sensitive skin.

The best product depends on what you’re trying to accomplish, not simply your skin type. Each product page includes information about who the product is designed for and how to use it.

PRODUCTS & INGREDIENTS

Do I need a complicated skincare routine?

No.

More products don’t automatically mean better skin. A well-chosen routine can be more effective than layering products simply because you have them.

Does a higher percentage of an ingredient mean a better product?

Not necessarily.

Concentration is only one part of formulation. Ingredient quality, stability, delivery system, supporting ingredients, and how a formula is designed to work together all matter.

How long does it take to see results?

It depends on the product and what you’re trying to improve.

Some products can improve hydration and skin feel quickly. Concerns such as discoloration, texture, and visible signs of aging generally require consistent use over time.

We don’t believe in promising overnight transformations. Use products consistently and give your skin time to respond.

Can I use multiple Glóavia products together?

Many can be layered, but you don’t need to use everything at once.

If you’re introducing active ingredients, start gradually and pay attention to how your skin responds.

When in doubt, contact us before adding another product to your routine.

What if I have sensitive skin?

“Clean” does not automatically mean every product will work for every person.

Sensitive skin can react to many different ingredients, including ingredients commonly considered gentle. Introduce new products gradually and follow the directions on the product page.

If your skin reacts unexpectedly, stop using the product and contact Customer Care.

Why doesn’t Glóavia offer sunscreen?

Sunscreen is regulated as an over-the-counter drug in the United States and follows a different regulatory process from cosmetic skincare.

Glóavia currently focuses on cosmetic skincare rather than drug-classified products.

We recommend using a trusted broad-spectrum SPF as part of your daytime routine.

TEXTURE, APPEARANCE & EXPECTATIONS

Why does my product look or feel different than I expected?

Skincare can vary in color, texture, scent, and finish depending on its ingredients and formulation.

If something looks or smells unusual or you believe there may be a product issue, don’t guess, contact us.

Why does my skincare sometimes pill when I layer products?

Pilling can happen when products are layered too quickly, too much product is used, or certain formulas don’t layer well together.

Try using smaller amounts, allowing each product to absorb before applying the next, and avoiding unnecessary layers.

If you’re unsure how to layer your Glóavia products, contact us.

Why does my moisturizer feel too rich or too light?

Texture is personal.

A product that feels perfect to one person may feel too rich or too lightweight to another. Product pages include information about texture and finish to help you choose.

ORDERS & SHIPPING

Is shipping free?

Yes. Glóavia offers free shipping.

How long does it take for my order to ship?

Most orders ship within 2–5 business days.

Orders are processed Monday–Friday, excluding holidays.

Processing time is the time it takes to prepare your order. It is separate from carrier transit time.

How long does delivery take after my order ships?

Standard delivery typically takes 3–7 business days after shipment.

Tracking information is provided when your order ships.

Why does my tracking say “Label Created”?

“Label Created” does not necessarily mean the carrier has received your package.

Your order may have been packed and the shipping label created while it is still awaiting carrier pickup or its first scan.

If tracking hasn’t updated after a reasonable amount of time, contact us and we’ll look into it.

Why did I receive more than one package?

Glóavia uses separate fulfillment locations for different product categories.

Skincare, body, and hair products ship separately from our fulfillment partner in North Carolina. Home Rituals ship separately from West Virginia.

If your order contains products from both categories, they may arrive in separate packages and on different days.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

My tracking says “Delivered,” but I don’t have my package. What should I do?

First, check around your delivery location and with household members or neighbors.

Sometimes carriers mark packages delivered shortly before they actually arrive.

If you still can’t locate your package, contact us and we’ll help you determine the next step.

Can I change or cancel my order?

Contact us as soon as possible.

We can’t guarantee changes or cancellations once an order has entered processing or shipment, but we’ll always do our best to help.

RETURNS & REFUNDS

Does Glóavia accept returns?

Yes. Standard returns may be requested within 14 days of delivery for products that are unopened, unused, and in their original condition and packaging.

See our Returns & Refunds Policy for complete details.

Can I return an opened Home Ritual?

Home Rituals are heat-sealed for protection.

Because the sealed packaging must be opened to access the product, opened or used Home Rituals are not eligible for a standard change-of-mind return.

What if my product arrives damaged, defective, or incorrect?

Contact us as soon as possible.

We’ll review what happened and determine the appropriate resolution.

If possible, include your order number and photos of the product and packaging. If you don’t have photos, contact us anyway.

What if a Glóavia product irritates my skin?

Stop using the product and contact us.

Tell us which product you used, when you started using it, how you used it, and what you experienced.

Skin reactions are handled separately from standard change-of-mind returns.

If your reaction is severe or concerning, seek medical attention.

REVIEWS & TRANSPARENCY

How does Glóavia handle customer reviews?

We value honest feedback, including feedback that isn’t perfect.

Reviews are intended to reflect genuine customer experiences. We don’t believe customers should have to say something positive in order to be heard.

Does Glóavia remove negative reviews?

We don’t remove a review simply because it is negative.

Reviews may be moderated for reasons unrelated to whether they are positive or negative, such as spam, fraudulent content, offensive material, or content that doesn’t relate to an actual product experience.

Can I leave a review if I didn’t have a perfect experience?

Yes.

If something didn’t work for you, we’d rather hear about it than pretend every product works perfectly for every person.

If you believe there is a product issue, we also encourage you to contact Customer Care so we have an opportunity to help.

NEED HELP CHOOSING?

You don’t have to figure out your skincare routine alone.

If you’re trying to decide between products, dealing with a specific skin concern, or simply don’t know where to start, contact us.

Tell us what you’re trying to accomplish. We’ll help you figure out what makes sense for your skin and your routine.

Premium shouldn’t mean complicated.